ROLE DESCRIPTION:
Seeking an experienced licensed State Farm team member who thrives on giving exceptional client experiences in an already established State Farm agency. Are you ready to focus on customer service, retention and providing insurance recommendations to deepen our client relationships? Your attention to detail, ability to solve problems independently, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members and focusing our onboard customer needs.
We are looking for an experienced candidate who can resolve problems on a daily basis whom we can depend on to execute their job functions with accuracy and integrity in a timely manner. We anticipate internal growth opportunities for especially driven and NEEDS BASED sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Experience in a State Farm Agency with an active P&C license. A Life license will be required by can be obtained here.
- Emotional stability and low drama. A history of reliability.
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent teamwork skills with other agency team members
- Proactive in problem-solving
- Spanish speaking
BENEFITS:
- Salary or Hourly pay plus commission/bonus
- 401k Plan
- Paid time off (vacation and personal/sick days)
- Health Insurance employer contribution
- Work from home rotation
Compensation: $52,000.00 - $90,000.00 per year
Ready to Launch Your Career?
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Come work with an energetic, fun team at Dorothy Ortez - State Farm Agent!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Renters Insurance.
- Our office is located in 11539 E. Lakewood Blvd, ste 90, Holland Mi - Next to Salt & Pepper Restaurant.
- Our office is open 9 to 5:30, except Friday we close at 5.
- I have been a State Farm agent since 1994.
- I am a proud graduate of Michigan State University.
- We currently have 7 team members at our agency.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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